S_BC

PAPER 2 : BUSINESS COMMUNICATION

Full Marks : 100

Module A: Theory and Process of Communication

• Meaning and Importance of Communication, Business and Banking Communication.

• Principles of Business Communication, Process of Effective Communication (Model),

• Factors Affecting Communication

Module B: Classification and Methods of Communication

• Types of Communication, Downward, Upward, Horizontal, External, Internal, Formal,

• Informal, Oral and Written, Spoken Communication and Listening.

Module C: Fundamentals of Business Writing

• Adaptation and Selection of Words, Construction of Clear Sentences and Paragraphs,

• Effective Writing. Directness in Initiating Routine Letters, Answering Routine Letters,

• Indirectness for Bad-News and Persuasion.

Module D: Fundamentals of Report Writing

• The Shorter form Report Structure, Long Formal Reports

Module E: Standard and Physical Aspects of Communication

• Graphic Aids to Communication, Physical Presentation of Reports and Letters, Correctness of Communication.

• Communication in the Financial Institutions and Banks of Bangladesh

References

1. Lesiker, Raymond V. Basic Business Communication
2. Narayan, N.C Complete Banking Correspondence
3. Singh, L.R. A Guide of Bank Correspondence
4. Slocun, Keith. Business English with Programmed Reinforcement