4(a): E-Government refers to government's use of information technology to exchange information and services with citizens, businesses, and other arms of government. E-Government may be applied by the legislature, judiciary, or administration, in order to improve internal efficiency, the delivery of public services, or processes of democratic governance. It also refers to the citizen to government interaction including the feedback of policies. The primary delivery models are Government-to-Citizen or Government-to-Customer (G2C), Government-to-Business (G2B) and Government-to-Government (G2G) & Government-to-Employees (G2E). The most important anticipated benefits of e-government include improved efficiency, convenience, and better accessibility of public services.
G2G
Just as important as the way in which the government interacts with businesses and citizens, is how the many government agencies collaborate with each other. Poor communication between departments or agencies can result in a halt in productivity at best, and major mistakes at worst.
E-government best practices can help to prevent these kinds of communication stalemates, as every department can be connected through the same system (such as a cloud based CRM platform).
G2C
G2C describes the relationship between the government and its citizens — much in the way that B2C is concerned with communication between a business and it’s customers, only in this public setting, the customers are citizens. As such, government agencies can glean a lot from the ways in which the most successful businesses communicate with their customer base; in the commercial space, customer relationship management (CRM) platforms have become key differentiators.
G2B
A good relationship between the government and local businesses, both large and small, is incredibly important in a thriving economy. Because of this, G2B and B2G interactions are equally important. One common example of G2B/B2G collaboration is in government contracting. Government contract capture programs can collate the various tasks associated with viewing and applying for government contracts, making it easier for businesses to bid, win, and keep contracts in order.
G2E
Finally, one of the biggest areas in which modern technology is having a positive effect is in how government employees are managed. This extends to everything from how employees are recruited and hired, to payroll, digitizing benefits, and especially training. Managers can use cloud-based systems to engage new recruits in the onboarding process, personalize training, and continue to engage them throughout their employment — boosting retention rates as well as overall productivity.
4(b) Features of core banking: Centralized working and management information system.
Opening new accounts.
Processing payments and cheques.
Calculation of interest.
Customer Relationship Management activities.
Making and servicing loans.
Processing cash deposits and withdrawals.
Managing customer's accounts.
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